Consumer rights, records, and complaints

Cathy Armstrong, MS, LPC-S, respects your client rights, your privacy, and your freedom to access your records or file concerns with oversight bodies. This notice provides full transparent details under Texas Health & Safety Code §181.105 and state regulatory guidelines. Whether you are participating in spiritual counseling or professional LPC supervision, you are fully supported and protected.

Frequently asked questions about your rights

Review essential information regarding how your counseling records are handled, your autonomy during sessions, and the direct pathways available should you ever wish to file an inquiry or formal regulatory complaint.

How do I request my counseling records?

To request your records, contact Cathy Armstrong at (361) 688-8200 and ask how to submit a written records request. Include your full name, contact information, approximate dates of service, and the specific records you are requesting. If you want records sent to another person or provider, include their contact details. Identity verification and a signed authorization may be required to protect your privacy. Applicable fees, if any, will be clearly explained before copies are provided.

What rights do clients hold during sessions?

Clients retain complete personal autonomy, privacy, and confidentiality within legal limits. You always have the freedom to pause, redirect, or stop any session at any time. We honor open dialogue and invite you to share any questions about session pacing or focus.

Who regulates Cathy Armstrong's professional license?

Cathy Armstrong’s Texas LPC license is regulated by the Texas Behavioral Health Executive Council (BHEC). The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology. Although not every dispute with a licensee involves professional misconduct, the Executive Council will provide information about how to file a complaint.

How can I contact the Texas Behavioral Health Executive Council (BHEC)?

You can contact BHEC at:
Texas Behavioral Health Executive Council
1801 Congress Avenue, Suite 7.300
Austin, Texas 78701
Main telephone: 512-305-7700
Complaint line: 800-821-3205
Website: https://bhec.texas.gov/tbhec/contact-us/
To submit a professional complaint form, visit: https://bhec.texas.gov/tbhec/discipline-and-complaints/how-to-file-a-complaint.

Can I file a consumer complaint with the Texas Attorney General?

Yes. You may also file a consumer complaint with the Texas Office of the Attorney General, including concerns about access to or privacy of your health care records. Visit https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint to submit a complaint online or by mail. You do not have to contact this practice before contacting either agency or filing a complaint.

A transparent and supportive healing space

Your comfort, autonomy, and trust are at the center of everything we do. Learn more about how we blend compassionate presence and respectful ethical care.